Refund policy

Returns & Exchanges

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, clean, and in their original condition. Due to the natural nature of sheepskin, each piece is unique in shape, color, and texture. Natural variations are not considered defects.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as CozyWool is not responsible for lost return shipments.

Items that show signs of use, odors, stains, pet hair, or damage are not eligible for a refund.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method used at checkout.

Returns must be initiated within 30 days of the delivery date shown by the carrier.

If you have any questions regarding returns, please contact us at hello@mycozywool.com.